Terms & Conditions

Effective Date: January 1, 2026

Last Updated: March 19, 2026

Welcome to IOP Delray Beach (iopdelraybeach.com). These Terms and Conditions ("Terms") govern your access to and use of our website, services, and all related content provided by Delray Beach Intensive Outpatient, doing business as IOP Delray Beach ("Company," "we," "us," or "our"). By accessing or using our website, you agree to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must discontinue use of the website immediately.

1. Acceptance of Terms

By accessing, browsing, or using the IOP Delray Beach website or any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions, as well as our Privacy Policy, which is incorporated herein by reference.

These Terms apply to all visitors, users, and others who access or use our website and services, including but not limited to individuals seeking treatment information, family members, healthcare professionals, and referral partners.

If you are using this website on behalf of another person, you represent and warrant that you have the authority to bind that person to these Terms. If you do not have such authority, or if the person does not agree to these Terms, you must not access or use the website on their behalf.

2. Description of Services

IOP Delray Beach operates as a treatment matching and referral service. We connect individuals seeking addiction treatment and mental health services with vetted intensive outpatient programs (IOP), partial hospitalization programs (PHP), and other treatment providers in Delray Beach, Florida, and surrounding areas.

IOP Delray Beach is not a treatment provider. We do not directly provide medical care, clinical treatment, counseling, therapy, detoxification, or any other healthcare services. We do not operate a treatment facility. Our role is limited to providing educational information, facilitating referrals, and assisting individuals in identifying and connecting with appropriate treatment programs within our network of vetted providers.

Our services include, but are not limited to:

• Providing educational content about addiction, mental health, and treatment options
• Matching individuals with appropriate treatment programs based on their needs
• Assisting with insurance verification for potential treatment coverage
• Facilitating communication between individuals and treatment providers
• Providing guidance on the admissions process for treatment programs

All treatment services referenced on this website are provided by independent, third-party treatment facilities that are part of our referral network. These facilities operate independently of IOP Delray Beach and are solely responsible for the care they provide.

3. Not Medical Advice Disclaimer

The information provided on the IOP Delray Beach website, including but not limited to articles, blog posts, guides, FAQs, program descriptions, and other content, is intended for general educational and informational purposes only. This information is not intended to be, and should not be construed as, medical advice, clinical guidance, a diagnosis, or a treatment recommendation.

The content on this website is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider, licensed physician, psychiatrist, or other qualified mental health professional with any questions you may have regarding a medical condition, mental health disorder, or substance use disorder.

Never disregard professional medical advice or delay seeking treatment because of something you have read on the IOP Delray Beach website. If you believe you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately.

While we strive to provide accurate and up-to-date information, IOP Delray Beach makes no representations or warranties, express or implied, regarding the accuracy, completeness, timeliness, or reliability of any information on this website. Medical and treatment information can change rapidly, and we cannot guarantee that all content reflects the most current research, guidelines, or best practices.

4. No Doctor-Patient Relationship

Your use of the IOP Delray Beach website and services does not create a doctor-patient relationship, therapist-client relationship, or any other clinical or healthcare provider relationship between you and IOP Delray Beach, its employees, agents, or representatives.

No information exchanged through this website, by phone, email, text message, online form submission, or any other means of communication with IOP Delray Beach constitutes medical advice or clinical care. Our team members are not licensed medical professionals, and any conversations or interactions with our staff are for the sole purpose of providing information and facilitating treatment referrals.

A doctor-patient or therapist-client relationship is only established when you are formally admitted to a treatment program provided by one of the independent treatment facilities in our referral network, and only between you and that facility's licensed clinical staff.

5. User Responsibilities

By using the IOP Delray Beach website and services, you agree to the following:

• Accurate Information: You agree to provide truthful, accurate, and complete information when submitting forms, contacting us by phone, or otherwise communicating with our team. This includes information related to your identity, contact details, insurance coverage, and treatment history.
• Lawful Use: You agree to use our website and services only for lawful purposes and in accordance with these Terms. You shall not use this website in any manner that could damage, disable, overburden, or impair the website or interfere with any other party's use of the website.
• Age Requirement: You represent that you are at least 18 years of age. If you are under 18, you may only use this website with the involvement and consent of a parent or legal guardian.
• No Unauthorized Use: You agree not to attempt to gain unauthorized access to any portion of the website, its servers, or any systems or networks connected to the website.
• No Harmful Conduct: You agree not to upload, transmit, or distribute any viruses, malware, or other harmful code through the website.
• No Scraping or Data Mining: You agree not to use any automated means, including robots, spiders, or scrapers, to access the website or collect information from it without our express written consent.

We reserve the right to terminate or restrict your access to the website at any time, without notice, for any conduct that we determine, in our sole discretion, to be in violation of these Terms or harmful to other users, us, third parties, or the website.

6. Privacy and HIPAA

IOP Delray Beach is committed to protecting the privacy and confidentiality of all individuals who use our website and services. We understand the sensitive nature of seeking addiction treatment and mental health services, and we take the protection of your personal and health-related information seriously.

Our collection, use, and disclosure of your personal information is governed by our Privacy Policy. We encourage you to review our Privacy Policy carefully to understand our practices regarding your personal data.

To the extent applicable, IOP Delray Beach adheres to the standards set forth by the Health Insurance Portability and Accountability Act (HIPAA) and the 42 CFR Part 2 regulations governing the confidentiality of substance use disorder patient records. Any health-related information you share with us will be treated with the highest level of confidentiality and will only be disclosed as necessary to facilitate your treatment referral, with your consent, or as required by law.

Information We May Collect

• Contact information (name, phone number, email address)
• Insurance information for coverage verification
• General health and treatment history information voluntarily provided
• Website usage data (cookies, analytics, browsing behavior)

All phone calls and form submissions through our website are confidential. We will never share your information with unauthorized parties, sell your personal data, or use your information for purposes other than facilitating treatment referrals and improving our services.

7. Insurance Verification Disclaimer

IOP Delray Beach offers a complimentary insurance verification service to help individuals understand their potential coverage for addiction treatment and mental health services. However, the information provided through our insurance verification process is for informational purposes only and should not be relied upon as a guarantee of coverage, benefits, or payment.

Please be aware of the following:

• Insurance benefits and coverage are determined solely by your insurance provider and are subject to the terms of your individual policy.
• Verification results are preliminary estimates and may differ from actual coverage determinations made by your insurance company.
• Coverage may be subject to deductibles, copayments, coinsurance, prior authorization requirements, and other limitations not identified during the verification process.
• Insurance policies can change, and the information obtained during verification reflects the coverage in effect at the time of the inquiry.
• IOP Delray Beach is not an insurance company and does not make coverage decisions.

We strongly recommend that you contact your insurance provider directly to confirm your specific benefits, in-network status of providers, and any out-of-pocket costs before committing to a treatment program. IOP Delray Beach shall not be held responsible for any discrepancies between the insurance verification information we provide and the actual coverage determination made by your insurer.

8. Intellectual Property

All content, materials, and intellectual property on the IOP Delray Beach website, including but not limited to text, graphics, logos, images, photographs, illustrations, icons, audio clips, video clips, data compilations, page layouts, underlying code, software, and the overall design and arrangement of the website, are the exclusive property of IOP Delray Beach or its content suppliers and are protected by United States and international copyright, trademark, and other intellectual property laws.

The IOP Delray Beach name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of IOP Delray Beach. You may not use these marks without our prior written permission.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the website for personal, non-commercial purposes only. This license does not include the right to:

• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the website
• Modify, adapt, or create derivative works based upon the website or any content
• Frame or mirror any part of the website on another website or server
• Use the website or its content for any commercial purpose without our express written consent

Any unauthorized use of the website content may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.

9. Third-Party Links and Partners

The IOP Delray Beach website may contain links to third-party websites, resources, and services that are not owned or controlled by IOP Delray Beach. These links are provided for your convenience and informational purposes only. The inclusion of any link does not imply endorsement, approval, or affiliation with the linked website or its operators.

IOP Delray Beach has no control over, and assumes no responsibility for, the content, privacy policies, practices, accuracy, or opinions expressed on any third-party website. Your access to and use of third-party websites is at your own risk and subject to the terms and conditions and privacy policies of those websites.

We work with a network of vetted treatment partners and providers. While we carefully evaluate and select our partner facilities, IOP Delray Beach does not guarantee the quality, outcomes, or results of any treatment provided by third-party treatment facilities. Each treatment provider is an independent entity responsible for its own operations, clinical practices, licensing, and compliance with applicable laws and regulations.

We encourage you to review the terms of service and privacy policies of any third-party websites or treatment providers before engaging with their services.

10. Limitation of Liability

To the fullest extent permitted by applicable law, IOP Delray Beach, its owners, officers, directors, employees, agents, affiliates, and partners shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to damages for loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with:

• Your use of, or inability to use, the website or our services
• Any treatment, services, or care provided by third-party treatment providers to which we refer you
• Any errors, omissions, or inaccuracies in the content on the website
• Any unauthorized access to or use of our servers, personal information, or data
• Any interruption or cessation of transmission to or from the website
• Any viruses, trojan horses, or other harmful components transmitted through the website by any third party
• Any decisions you make or actions you take based on information provided on the website

The website and all content, materials, information, and services are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

11. Indemnification

You agree to defend, indemnify, and hold harmless IOP Delray Beach, its owners, officers, directors, employees, agents, licensors, affiliates, and partners from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from or related to:

• Your use of the website or services
• Your violation of these Terms and Conditions
• Your violation of any rights of a third party
• Any content or information you provide through the website
• Your violation of any applicable law, rule, or regulation

This indemnification obligation shall survive the termination of these Terms and your use of the website.

12. Dispute Resolution

Governing Law

These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any legal action or proceeding arising under or relating to these Terms shall be brought exclusively in the state or federal courts located in Palm Beach County, Florida, and you hereby consent to the personal jurisdiction and venue of such courts.

Informal Resolution

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the website by contacting us directly at info@iopdelraybeach.com. We will make reasonable efforts to resolve the matter through good-faith negotiation within thirty (30) days of receiving your written notice of the dispute.

Waiver of Class Actions

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against IOP Delray Beach.

13. Modifications to Terms

IOP Delray Beach reserves the right to modify, update, or replace these Terms and Conditions at any time, at our sole discretion. Changes may be made without prior notice, although we will make reasonable efforts to notify users of material changes by updating the "Last Updated" date at the top of this page.

It is your responsibility to review these Terms periodically for any changes. Your continued use of the website after any modifications to these Terms constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the website immediately.

We recommend bookmarking this page and checking it regularly to stay informed of any updates.

14. Termination

We may terminate or suspend your access to the website and our services immediately, without prior notice or liability, for any reason, including but not limited to a breach of these Terms. Upon termination, your right to use the website will immediately cease.

All provisions of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification obligations, and limitations of liability.

You may discontinue your use of the website at any time. If you wish to have any personal information you have provided to us deleted, please contact us at info@iopdelraybeach.com, and we will process your request in accordance with our Privacy Policy and applicable law.

15. Severability

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other provision of these Terms. The remaining provisions shall continue in full force and effect, and the invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving the original intent of the provision.

The failure of IOP Delray Beach to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of IOP Delray Beach.

16. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and any other legal notices or policies published by us on the website, constitute the entire agreement between you and IOP Delray Beach regarding your use of the website and services. These Terms supersede any prior agreements, communications, or understandings, whether written or oral, relating to the subject matter herein.

17. Contact Information

If you have any questions, concerns, or comments about these Terms and Conditions, or if you need to report a violation of these Terms, please contact us using any of the following methods:

We aim to respond to all inquiries within two (2) business days. For urgent matters related to treatment needs, please call our 24/7 helpline at 888-694-0744.